Why we ask about your pet in advance
Not every car suits every animal, and some drivers have allergies. When you tell us about your pet at booking, we match you with a driver who is comfortable carrying pets and a car with the right space. A small cat in a carrier fits any saloon. Two large dogs or a big crate travel better in a 6 seater MPV with a flat boot.
Assistance dogs are always welcome
Guide dogs, hearing dogs and other assistance dogs are not treated as pets. Under the Equality Act 2010, licensed private hire drivers must carry assistance dogs and cannot charge extra for them. The only exception is a driver with an official medical exemption. You don't need to tell us in advance, but if you do, it helps us send the right car first time.
Keeping your pet calm on the journey
A few simple things make a pet taxi ride easier for everyone. Walk dogs before a longer trip, and give them a small meal rather than a full one. Cover a cat's carrier with a light blanket so they feel hidden. Bring a lead, poo bags and a towel, and a bottle of water for journeys over an hour. Dogs are safest on the floor or in a crate rather than loose on the seat.
Emergency and out-of-hours vet trips
Our office is open 24 hours a day, so if your pet is unwell in the middle of the night, call us on 020 8449 5555 rather than booking online. Tell us it's an urgent vet visit and where you need to go, and we'll send the nearest suitable car. If your vet needs you to wait while your pet is seen, we can bring you home afterwards too.
Pets and airport runs
If your dog or cat is travelling with you on a pet-friendly holiday by Eurostar or ferry, we can take you all to the station or port. If your pet is flying, airlines usually send animals through a specialist cargo handler rather than the passenger terminal, so check the drop-off address with your airline or pet shipping agent and give us that address when you book.
Written by the Barnet Airport Transfers team. Last updated 24 September 2026.